Unhelpful Service

I upgraded to the Samsung galaxy s6 Edge on the 31st Of August. <br> I upgraded at Brooklyn Mall Vodacom 4u. On the 7th of September my phone camera stopped working. I booked it in at the Brooklyn 4u shop. Today, the 14th of September I was told I could go collect my new phone as it had been credited. I once again, for the 3rd time, left work to go get things sorted out regarding my phone. Vodacom Brooklyn does not have the gold Edge in stock (only black) and again I was turned away and told I can collect my phone on Wednesday after 12. I hadnt had that phone for a week and it was already not working and now i have to wait longer for the replacement. Why was I not given a credit note to collect my phone elsewhere??? Or an arrangement made for me to collect from another vodacom?! <br> Im not happy about the fact that I get a new phone, it doesnt worj and then I sit without it for so long anyway.