Unhelpful in clearing up statement amounts

End December I was double debited in error which caused my debit orders to return unpaid. My monthly renewal on my contract is ~R 360 per month, and during January, I was notified that my account is R 540 in arrears. I sent an online query as I cannot spend an hour on a phone as I work in an environment where I am not able to do so. The response was that I should contact the accounts division for a dispute. I was basically told by the person mailing me, \your account is in arrears, pay it or you get cut off\".<br> When I asked for clarification, as my statement does not fully add up due to frequent invoicing and credits being done as they please by the look of things. Not to mention having random R100 invoices made out to me. I was simply given, \"your account is in arrears with this amount. The statement says so. So pay up\".<br> My first query was sent in mid-January, and that never received a response. So I had to request again. And the debit order for January was not even run on my account as I had mentioned. <br> Being fed up of this, I requested a quote for cancellation, I am told I cannot be assisted until the account is up to date. <br> Management please mail me so I can settle this account."