1 reviews | Active since Sept 2013
Unhelpful, frustrating customer service
I have been trying to cancel my Vodacom account several times, several ways - NO result! Apart from receiving (the latest) reference number from the customer service on 16 May 2018, saying the company will respond within 24 hours (!! really?!!), I am still waiting. And they will surely take the money from my account again at the end of the month... Frustrating situation, useless customer service.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team