Unhelpful Daphney

I cannot believe that your stuff is not trained on Customer service and dealing with customer(female) in a country where crime is on high. I ordered the phone online and Daphney Mkhaliphi called me to verify my details. I then asked if i can take the delivery of the phone and i explained for safety(not comfortable with deliveries at home as people are so unpredictable). she advise no I can't. well and Fair, i asked her to find out or direct who can assist with this. She told me her job is to verify!..... so are you telling me if as customer i want information i have to know where to call because your stuff only does verification(their job). It is not like i was asking her to call MTN and get the information for me. It is in the same company.