Unhelpful consultants overcharging vodacom

<p>My vodacom contracts expired March2016. So my last debit was end of April2016.</p> <p>R627 was debited from my account.</p> <p>I received a letter from Vodacom with an outstanding balance of R2,024.98 or my service will be suspended. The account is on prepaid as the contract term is finished (24 months).</p> <p>I called 082111 spoke to Refilwe who transferred me to Tumi who was unhelpful and transferred me to Ntebohenge and finally spoke to Howard at legal.</p> <p>Howard advised this amount is for service rendered for April and for the device. I explained this does not make sense as I paid my subscription including the device for 24 months as per the contract terms.</p> <p>My account was debited end of April as per the invoice.Vodacom cannot suddenly add additional cost and tell me it's for device and service.</p> <p>If the contract term is complete and payment has been debited monthly. </p> <p> </p> <p>WHY are you charging me.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>