CJ
Charmaine J

1 reviews | Active since Sept 2012

02 Nov 2015, 14:08

UNHELPFUL CHEATING *******S!

I am utterly furious and disgusted! I bought two tablets at Game Store on Saturday under one Vodacom contract. I received 1 contract sim card, and 1 prepaid sim card. I have been struggling since Saturday with the settings on my contract tablet with no success. This morning I went to the Vodacom Shop in Potchefstroom and was told to take it back to Game - as they could not help me. I went to Game and they fixed the settings. Now I am able to use the tablet. I got back to my office after 4 hours of being sent from 1 shop to the other, and waiting to be helped. When I tried to now use the fixed tablet - there was no data. I phoned Vodacom and they have the audacity to tell me that they loaded 250mb of data on Saturday already and I have used it up! How the hell did I use the data when I could not even use the freaking tablet! When I asked on what the data was used, I was told to go back to the Vodacom Shop! Unflippen believable! Go back to where I was told they cannot help me. Are there any efficient people out there that can do their jobs? Certainly none at Vodacom!!!

0
Replies (1)
Vodacom
Vodacom's reply02 Nov 2015, 17:03
Official
Hello CJ25,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,