FM
Frances M
1 reviews | Active since Dec 2019
03 Dec 2019, 10:16
Unhelpful call Centre.
I have been trying to contact the call Centre 082 135 since yesterday to cancel 2 contracts expiring end December one a cell phone and the other a data contract. The most frustrating thing to call 12 times in one day and requesting a call back. Shocking poor service. If you go into a store they say they can’t cancel I must call the unhelpful call Centre.
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Vodacom's replyOfficial
03 Dec 2019, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team