Unhelpful call centre

<p>On 2 December 2016 Vodacom deducted R211 from my bank account for my November airtime and data bundle. The implication of this was that my new airtime of R147 would then kick in. On 15 December I discovered that I only had R0-49 airtime left. This did not seem possible, so I went to The Vodacom store in Atterbury Road, Pretoria. The young assistant, Claire Miller, was very helpful and checked my statement. She found that the calls that I had made from 3 December to 15 December could not possibly add up to R147. She suggested, to expedite my problem, I should call the call center on 082111. I did this and had to listen to various options which did not solve my problem. I, therefore hung on, until an operator answered the phone. She spoke so quickly and unclear that I could hardly hear what she was saying. On explaining my problem to her, she was very abrupt and imp**** that I was stupid to call the call center because I had been in the Vodacom outlet and should have laid a complaint there. I went back to Claire who logged a complaint. It seems if airtime and data is disappearing and to phone the call center does not seem to help.</p>