unhelpful call centre

<p>I had a ********** online upgrade on my data contract. Someone upgraded my contract from a data contra contract to to voiceline with a phone and R350.00 airtime. Someone from call centre phoned me to confirm that i ordred a phone online. I tild them i did not order such and to cancel anything in that regard. But they went ahead and dilevered the phone to that person and approved upgrade anyway. I phone them after a debit order of R899.00 went off my account. They told me i upgraded. I toldthem that was not me. I had to do an affidavitt explaining my story. It was investigated a nd found that it was indeed ********** but couple of weeks later i find out that the contract is cancelled but its a month to month contract of R350.00 airtime. They wont cancel until i pay it. But i never received a cent. This is rediculous. How do they still continue a contract after i report it **********. They did not lock and cancel that line. Why ? My next stop is is reporting this to consumer protection.</p>