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Shanice S

1 reviews | Active since Nov 2018

07 Mar 2023, 13:59

Unhelpful arrogant service. Don't bother signing up with them

You guys don't even deserve a star.

Your service is pathetic.

Your Customer Care line is unhelpful. I called at 1:50PM from this number +***1

You guys have refused to debit me for months and this is affecting my credit score. I called in and spoke to someone who claims that his name is Anathi. I do not believe this is his name as he was incredibly rude, arrogant and unhelpful. He disconnected the call. Before disconnecting he didn't even take my details but tried to tell me that I couldn't cancel the debit and make payments monthly because the contract was still relatively new. My credit score is in jeopardy because of YOUR mistake and your staff are disrespectful.

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2023, 07:40
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team