Unhelpful, arrogant and *********** service

<p>For a couple of months now I've had the absolute worst experience and it just doesnt end.</p> <p> </p> <p>After an upgrade dispute I first tried to resolve the issue with Vodacom as I have 4 lines with them and been loyal for a number of years.</p> <p> </p> <p>After a few less than pleasant exchanges with the call centre and via email, out of principle I decided to cancel and move to a different service provider.</p> <p> </p> <p>It has taken over a month since to get Vodacom to cancel my line and after jumping through all their hoops, paying pre cancellation fees and sending proof of payment etc. more than a week ago and not recieving an sms or email to confirm receipt, my line remains active.</p> <p> </p> <p>After trying and getting cut off 3 times mid 'investigation' with their cancellation department I give up.</p> <p> </p> <p>Shocking and down right arrogant service from what is supposed to be a larger well respected company.</p> <p> </p> <p>Very disappointing.</p> <p> </p> <p> </p>