Unhelpful and unsatisfying service

My son lost his phone a week ago. His phone number is on his website and all his business cards not to mention all the adverts on the internet.

Firstly, he battled to buy a sim card for a sim swop. The supermarkets didnt want to sell a sim card without him doing rica.

Secondly i dont think any one of us check our airtime balances every time after making a call. When he finally (after a week) got a sim card and called Vodacom for assistance with the swop they didnt want to help him because 1) he cant remember if he bought any specials for that day and 2) he dont know how much airtime was on the phone.

Life happens... and his car broke and he broke his hand that weekend. The monday he lost his phone. So no one can expect anyone to remember airtime balance in a time like that. Due to his work he can not get to a Vodacom shop.

The consultants at Vodacom thinks you are a ******** if you cant remember your Airtime balance. He called and everytime told them nicely what the story is but because he gave wrong info they got rude and refused to help him.

Now he cant get back his number and loosing business because of this.

When he told the consultant he can give his id number the consultant said: "i cant see your face so that wont help". Why must you Rica if your ID number means nothing?

This is very upsetting because we as Vodacom users are not liers amd ******* that wants to ***** someones sim card or phone number because we cant remember certain things.

I need that number!