MG
Monean G
1 reviews | Active since Feb 2017
18 Oct 2018, 17:35
Unhelpful and uncaring
Been having huge issues getting my phone back from the repair center. Booked my phone in 2 weeks ago and I am getting no answers to where my phone is. Their advice to check online and to call, yet this yields no results other than airtime running out and being put on hold forever. No one can help me on any avenue I try. I'm expected to pay a R400 excess on my repair, and yet I get no help on any avenue. I have been a loyal customer for many years, but this experience has me considering switching service providers.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
18 Oct 2018, 17:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2018, 17:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Oct 2018, 12:50Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2018, 12:50
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Consumer Website Team
Best regards,