UNHELPFUL AND TIME WASTING

Been trying to sort out account and billing issues with vodacom and no one helps after explaining the whole situation to three different people in 3 different departments the phone gets put down and this has been happening for the pass month. Call center sounds more like a mall with people laughing and speaking so loud to each other and you on loud speaker. When requested to speak to a manager I get told there isn't a manager available?? Then the agent takes my number but doesn't even ask for name or what the query is about and tells me the manager will call me! For a corporate environment it is an utter disgrace. Being told by three different people 3 different amounts that must be paid and when going into the shop the salesperson checked and said that the account has been paid which I know it hasn't. We went there to pay the account then come next week then we get the automative calls saying that the account has not been paid.