1 reviews | Active since Feb 2012
Unhelpful
<p>I have spent half an hour with your call centre staff who are unhelpful. I recently was retained when I called in to cancel. I upgraded my contract. I was told my bill will be R199. Firstly my R200 airtime vanished apparently I viewed something online that automatically signed me up for some R7 a day thing....I want a proper explanation! Secondly by bill is R457!! ??? ***</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
I was contacted via e-mail requesting my details and haven't heard anything since.
I was contacted via e-mail requesting my details and haven't heard anything since.
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team