1 reviews | Active since Jun 2017
Unhelpful
<p>Terrible experience </p> <p>1. Called main number to get information about my new fiber account </p> <p>2. Transferred 5 times</p> <p>3. The last person hung up on me when I tried to explain to him that I dont care for an explanation about why he cannot help, and me I just want someone to help me. </p> <p> </p> <p>In summary </p> <p>1. Your fiber account support is non-existant from 082111</p> <p> </p> <p>Maybe my strategy should be, to not pay my account until someone calls, That way, at least that will be talking to the right person that can help ?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Best regards,