Unhelpful

<p>Can you believe. I phone 082111 to report my husbands phone has a problem and ask their help. The response - they cant because they have to verify his details. I offer the details as I am not wanting information, just want to check the line.</p> <p>Sorry wer cant help. I say how must he phone if his phone isnt working, no he must borrow one. Really. Is that what I pay almost R2000 pm for???</p> <p> </p> <p>I find this really unhelpful and not acceptable. I wasnt trying to upgrade or get his personal info, just wanted them to check the line so he can continue with business as usual.</p> <p> </p> <p>First lady said she will put me through to another department, wait, then get told the same thing. Really not acceptable. </p>