UNHELPFUL

Vodacom refuses to go the extra mile for a customer.

We took out a contract in 2016 since we use wifi we hardly used a sim card or the data provided. We noticed the Tablet takes 6+ hours to charge completely and does not pick up Sim Cards. We booked this 8 times for repairs. Bought 6 new screen guards as it looks like **** when returned. We do understand that Vodacom is not reliable for the screen protection, however, this is a customer unit, after 6 replacements no compensation. 8 times booked in where they replaced main board and battery. Now they tell us basically go F*ck yourself your contract ended this month there is nothing more we can do. THE PROBLEM IS NOT FIXED. All the sorry's and escalations and still we are stuck with a Tablet that is faulty. Samsung cannot provide us with a discount or a new one because the fault is too close to the end of our contract. So what is the point of a warranty? There is no help at all when you need assistance with a problem. STAY FAR AWAY

The Tablet came back yesterday. After 8 times of opening and replacing software and main boards, I have 0 hope that the issue will not come back. After 8 times of repairs that fails they somehow cannot assist us with a new unit. 8 times and they show a middle finger to us.

NO effort with an automated mail provided an IMEI number and the rest is left in silence

Pathetic service. Automated messages and empty promises.

USELESS

The main board was replaced 3 or 4 times. That is the same feedback over and over.