JP
John P

1 reviews | Active since May 2014

10 Jan 2017, 13:32

Unheard of service!

<p>One year I ahev been getting SMSs telling me my data is depleted. 100 e-mails later, 50 calls, NOTHING has been done. Absolutely amazing hoiw companies exist with these service levels. I am astounded!</p>

0
Replies (2)
Vodacom
Vodacom's reply10 Jan 2017, 14:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Jan 2017, 07:39
Official

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

Please note that we have escalated the matter to our IT for further investigation and assistance.

Regards,
Vodacom Consumer Website Team