UNHAPPY/DISGUSTED VODACOM CLIENT

2017 I entered into a business contract with VODACOM with a monthly payment of R1773.40 in the early months of 2018 an unexplained deduction of 10 thousand rands was deducted from MY account upon several calls with VODACOM no one could explain what the deduction was for (if you truly record your calls like you claim this can be easily traceable) this led to me going to the bank and reversing the deducted amount of which no one could explain. Now since the day I reversed the payment all services on my 2 existing contracts with VODACOM were stopped.

I continued with the calls with VODACOM and to my DISGUSTED surprise non of the employed "'qualified" VODACOM crew was able to help me.

I Eventually sent an email to ********** submitted all documents that I was required to submit and I got feed back that reference is EC-1KKI-4N0JUS I further received another reference number A2-B0OJ-1DKVP saying the case was sent to Vodacom Business.

I Sent another follow up email to ********** no response was received.

Friday March 15 2019 I receive an email from your collections department demanding an amount of money that was failed to be explained to myself by the mighty VODACOM I MUST NOW JUMP AND PAY AN AMOUNT OF MONEY THAT I DONT AGREE WITH.

The behavior of the company is disgusting and unprofessional all I wanted was an explanation of an amount of money that was deducted from MY bank account that was NOT in line with the Contract.

I have been paying my VODACOM Contracts religiously so without missing payment I am sick to the stomach with this situation.