Unhappy with your service

Item: Vodacom
Rating: 1
Author: Sibongile S

I recently got a contract with Vodacom online. The consultant that did the contract over the phone told me since they don't sell dual SIM phones I can go to a Vodacom branch and they can make it dual SIM for me at a cost. When I went to the branch I was told this wasn't true and no one was interested in helping me any further. I got the phone under the impression that I would be able to use my current number as well. I don't think it's good to make promises you can't keep just for sales.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Dec 2019, 07:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Dec 2019, 07:51

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Sibongile S's updateReviewer Update

11 Dec 2019, 12:35

Good day

I am very unhappy with the service I have been provided by your company and no one seems to care. I was told that someone would contact me and that more than two days ago

Sibongile S's update11 Dec 2019, 12:35

Reviewer Update

Good day

I am very unhappy with the service I have been provided by your company and no one seems to care. I was told that someone would contact me and that more than two days ago