Unhappy with Vodacom upgrades

As a long standing customer at Vodacom I am extremely disappointed at the lack of willingness to help me with my contract upgrade. Not to mention that I was upgraded with a new 2 year deal to change my price plan which I have not even asked for. If you don't want my business then say so. Retentions cannot Taylor a deal for my needs as they operate the same as online upgrades why have this department to begin with. Nintendo switch is advertised as a an addon but not avaliable. Don't use fancy terms to tell my I am in some sort of hight bracket of valued customer when I am treated like just another invoice to bill. If you cannot help me then say so I will take my business elsewhere.