GR
Gouws R

1 reviews | Active since Mar 2012

02 Nov 2018, 12:02

Unhappy with Vodacom that did not allocated me the full monthly airtime, SMS's and Data. Will go on pay as you go with all my contracts when renewal date is due.

Not so good day.

You have still not sorted my package i.e.

• There is still only 102 minutes shown on my account and it should be 500 minutes. • There is still only 497 SMS’s shown on my account and it should be 1000 SMS’s. • The Data shows now 145, 34 as previous but now all of a sudden it shows an additional 606,48.

I urge you to sort this out or I will once again post this on Hello Peter.

You’re guys mentioned that there is a system problem that shows incorrect values when I run the USSD functionality, this to me is utter nonsense, as this has been the same old story since many moons ago.

0
Replies (1)
Vodacom
Vodacom's reply02 Nov 2018, 13:10
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team