MCK
Marié Christien Kleynhans
1 reviews | Active since Jul 2024
21 Jul 2024, 10:00
Unhappy with Vodacom service regarding my account
Struggle to resolve my account. I was contacted with false information regarding my contract amount being increased. The amount increased happened Twice in a period less than a month. The amount just keeps getting higher and higher. I have been a customer for more than 20 years, this is unexcaptable.
Need help urgently
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Jul 2024, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jul 2024, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MCK
Marié Christien Kleynhans's updateReviewer Update
21 Jul 2024, 21:53Niw Sundsy night at this hour someone approved 3 quotes on my account and Vodacom refused to assist me with this as it is ***** I reported it immediately and Vidacom told me I can not cancel these quotes as the sales department is not open today but only one sales person now busy in this department and they refuse to give me the persons details. CAN SONEOME ASSIST I AM VERY DISAPPOINTED AND A CUSTOMER FOR MORE THAN 20 YEARS
MCK
Marié Christien Kleynhans's update21 Jul 2024, 21:53
Reviewer Update
Niw Sundsy night at this hour someone approved 3 quotes on my account and Vodacom refused to assist me with this as it is ***** I reported it immediately and Vidacom told me I can not cancel these quotes as the sales department is not open today but only one sales person now busy in this department and they refuse to give me the persons details. CAN SONEOME ASSIST I AM VERY DISAPPOINTED AND A CUSTOMER FOR MORE THAN 20 YEARS