Unhappy with Vodacom service

I have a fibre contract with Vodacom and I move to a new place. I called to arrange for a move and I was offered a new offer which was reasonable in terms of price but the process of installation took forever with constant follow ups with their technicians who did not care. It took weeks for me to get allocated someone. Now the fibre is installed but it’s not connecting, I called for an activation and till today I’m still waiting. They’re sending me from pillar to post. I don’t know how many follow ups I’ve made with this. It’s been a week since the fibre was installed. I’m actually angry that they don’t even care and prioritise this. I have to pay for their data which is so expensive since I work from home. I also study online and their data finishes so quickly. They’re still deducting for the fibre as well