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lwazi D
1 reviews | Active since Sept 2014
02 Jan 2020, 13:09
Unhappy with vodacom service
Vodacom is ripping people off with Data, how can someone use 16Gigs from the 1st of December 2019 till the 31st. Worse when my wife notice this unusual and take it up with the service provider, they say everything is fine on their side (she only use Facebook and whatsApp), yet she's getting continuous alerts from her phone S10 plus that her data consumption is abnormal, can Vodacom do the right thing and reimburse my wife , before we take our business elsewhere. I've been a loyal customer to Vodacom since 1999, but I won't tolerate to be ********** daylight, can Vodacom contact my wife on *** and do right by her.
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Vodacom's replyOfficial
02 Jan 2020, 14:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2020, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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lwazi D's updateReviewer Update
06 Jan 2020, 12:13Till today I haven't heard from Vodacom as promised, this gives them a very bad reputation as a big brand.
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lwazi D's update06 Jan 2020, 12:13
Reviewer Update
Till today I haven't heard from Vodacom as promised, this gives them a very bad reputation as a big brand.