CM
Chwayita M

1 reviews | Active since Aug 2016

13 Jul 2017, 12:53

Unhappy with Vodacom's Service

<p>I just got a new contract out with Vodcom on the 10/07/2017. I was told sim activation would take 24-48 hrs ( which is a ridiculous amount of time for a sim activation. I worked for Vodafone and it was 24hrs, but it never took that long.). I got to the Store i took the contract out from on the 12/07/2017 and they told me to give it a few more hours the sim will be activated. Today is the 13/07/2017, over 48hrs, the simcard is still not activated. My mother called and asked why its not activated yet, she was told that there was a "backlog" with sim activation since Saturday. My question is why was i not told this when i was at the store? Im starting to think that Vodacome is employing *****. This is the second problem ive had with this network this year. Im getting really tired of dealing with Vodacoms nonsense. Somebody needs to deal with this or im going to cancel this contract!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jul 2017, 13:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 14:33
Official

Dear Mr Mahote,

I tried calling you however cannot reach you.

Please reply to my email?

Regards,

Cassandra