Unhappy with Vodacom New market Alberton

I took my Son's cell phone for repairs at Vodacom New market Alberton on the 22/05/23 since it had a problem since the day we bought it of a screen not responding most of the time when you receive a call or navigate. The phone was booked in and received an SMS. I requested for a loan phone and the lady that was helping me promised that, I should come after the 28/06/23 and collect the loan phone. I went on the 30/05/23 only to be told by the Manager that they don't have a loan phone for me and I have to give them proof of payment.. I did email the POP to the manager ( Lindokuhle Shazi ) and he said he will escalate the matter since it their fault with paperwork on booking the phone. After that I received an SMS to come collect the device with job no ***6 as it was repaired already. I drove to Vodacom on 09/06/23 only to find that the phone was not repaired yet. The manager apologised that the device will be ready the following day( 10/06/23 ). He promised to call me when it is ready which never happened until I went to check on 12/06/23 still it was not repaired.

I am very disappointed in the way this whole matter was handle. I wouldn't encourage anyone to take their cellphone or any device for repairs at Vodacom new market.