MA
Michelle Abrahams-Baker
1 reviews | Active since Feb 2021
01 Oct 2021, 09:14
Unhappy with Vodacom Insurance!
I have been trying for over a month now to update the phone number on my existing Vodacom device insurance. I have been sending emails and calling the call centre but to no avail. This is really frustrating. I wait for as long as 30 minutes to get through to someone and still no luck. I cannot wait for that long to speak to someone.
No one responds to my emails either. They are so quick to say you won't be covered if you quoted the incorrect mobile number on the insurance form. I quoted the correct number and still they got it wrong.
I hope I am covered if anything should happen to the device because I have proof that I have informed them of their error that they made.
This is poor service!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Oct 2021, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2021, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MA
Michelle Abrahams-Baker's updateReviewer Update
06 Oct 2021, 08:14Hi there,
Please note I only received an email and phone call to say that the correct number has been assigned to the policy. No documentation was attached so I cannot confirm that the issue has been resolved. Can Makhobotloane, Mosa, <***> please send me the documentation so that I can confirm the change.
I sent an email yesterday to her to advise her that she forgot to attach the documentation.
Kind Regards
Michelle
Please note I only received an email and phone call to say that the correct number has been assigned to the policy. No documentation was attached so I cannot confirm that the issue has been resolved. Can Makhobotloane, Mosa, <***> please send me the documentation so that I can confirm the change.
I sent an email yesterday to her to advise her that she forgot to attach the documentation.
Kind Regards
Michelle
MA
Michelle Abrahams-Baker's update06 Oct 2021, 08:14
Reviewer Update
Hi there,
Please note I only received an email and phone call to say that the correct number has been assigned to the policy. No documentation was attached so I cannot confirm that the issue has been resolved. Can Makhobotloane, Mosa, <***> please send me the documentation so that I can confirm the change.
I sent an email yesterday to her to advise her that she forgot to attach the documentation.
Kind Regards
Michelle
Please note I only received an email and phone call to say that the correct number has been assigned to the policy. No documentation was attached so I cannot confirm that the issue has been resolved. Can Makhobotloane, Mosa, <***> please send me the documentation so that I can confirm the change.
I sent an email yesterday to her to advise her that she forgot to attach the documentation.
Kind Regards
Michelle
MA
Michelle Abrahams-Baker's updateReviewer Update
08 Oct 2021, 11:09I am still waiting for the policy documents that show the new mobile number is linked to the device.
It’s been 3 days since I pointed out that the consultant forgot to attach the policy document? Why is the turn around so long for something this simple?
It’s been 3 days since I pointed out that the consultant forgot to attach the policy document? Why is the turn around so long for something this simple?
MA
Michelle Abrahams-Baker's update08 Oct 2021, 11:09
Reviewer Update
I am still waiting for the policy documents that show the new mobile number is linked to the device.
It’s been 3 days since I pointed out that the consultant forgot to attach the policy document? Why is the turn around so long for something this simple?
It’s been 3 days since I pointed out that the consultant forgot to attach the policy document? Why is the turn around so long for something this simple?