Unhappy with vodacom Fibre department

I app**** for Fibre to the Home with them and they never told me that it takes 3 weeks or more for activation to be finished,even after the router was delivered to me it did not connect I called the *** number to inquire they failed to assist ,then I decided to cancel it i then app**** with a different service provider but vodacom is blocking my application,then they decide to activate something I canceled (02/09/2022) then now ican't have Fibre to my home because of them don't want to process my cancelation.