PG
Peggy G

1 reviews | Active since Jul 2020

01 Oct 2020, 11:03

Unhappy with vodacom contract

my contracted ended in June for my one line with Vodacom, i then requested that they cancel it. every month I'm told my their consultant that they have cancelled i will no longer get any airtime or billed for this line, but to my surprise they keep sending me airtime and billing me, to that extent i am unable to buy another mobile since i cant pay for three phone at once.

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Replies (1)
Vodacom
Vodacom's reply01 Oct 2020, 11:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team