SN
Sitha N

1 reviews | Active since Oct 2016

13 Oct 2016, 12:31

Unhappy with vodacom cancelations

<p>I decided to end my contract a month before it was over. So I requested cancelation figures. Those figures included the bill for 1 months subscription which I would be missing. So I paid that amount and cancelled the number. But now I have been told that I still have to pay this last month's subscription. So in effect I am paying the last subscription twice but do not have the benefits of this subscription as they have taken all minutes and data for that subscription away. No one had explained that this would happen before I had payed the cancelation amount. So I must say that I am very disappointed with vodacom, and after being a loyal customer for at least 6 years, I definitely will not be re-newing my many contracts that I have with them. </p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 13:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team