Unhappy with Vodacom

I would like to address my complaint to the Chief Executive office of Vodacom!

Dear Mr Sitho Mdlalose i am so very frustrated and cannot express enough the sheer disappointment i have experienced with Vodacom for more than a week now. I live in Rowallan Park, We have had no signal in 8 days, we cannot make calls and when we receive calls it has already been missed due to no signal. No one can hear you speaking and trying to get any sort of assistance from your call centre is non existent as they keep telling me that they cannot hear me. Last Friday evening i drove to an area where i could find signal and then called and spoke to a lovely consultant named KC who tried to assist, needless to say that i was only able to use my phone on the Sunday, which has been 1 day out of 8 days. I am extremely angry and i am hoping that the issue will be resolved - i have had neighbours call in at your branch at Baywest Mall this morning in an attempt to sort this out, this is absolutely not acceptable and you are in fact in breach of contract as you willingly take my debit order each month but i not providing any service whatsoever. In a world of competitiveness i would suggest that Vodacom start getting their house in order as in my street alone we are all wanting to cancel our contracts as it seems MTN in the area works 100%, i have sick people living in my home that could need an ambulance at any stage and we also living in a very sick world that ****** and all kinds of horrible things happen and i cannot call an ambulance service or the police should i be in need thereof, but besides this - THERE NEEDS TO BE A SERVICE TO YOUR CUSTOMERS! Which we are paying for religiously every month. I certainly hope that this complaint gets immediate attention!