1 reviews | Active since Mar 2017
unhappy with vodacom
<p>Somebocy from Vodacom phoned me and said I received a new phone.</p> <p>I ask what is the catch and the lady reply no catch.</p> <p>I said no Thank you and she reply You are the first one who say no for a gift.</p> <p>Then she started speaking en telling me a lot of things and I still said no thanks.</p> <p>After a long confisatation she as my account nr and I said sorry I don't give my account nr over the phone.</p> <p>She insist and because I already was iritated and late for a apointment I gave it to her.</p> <p>When I checked my accoun t I was debited with</p> <p>Safety box R49.00</p> <p>SoMusic R49.00</p> <p>Hotspotter R45.00</p> <p>Recuebox R55.00 I ask the bank to return this because I didn't know what is it. Nect thing my Vodacom account went up with R200.00. When I complained they told me that I signed a second contract with them. So I locked a complain and said the must listern to that confisation and tell me where a agree to a contrack. Five minutes later sameone phone me back. Very rude and said if I gave my account nr a agree to this contrct and there is no way I can cansell it..</p> <p>I went into a branch and complain and they said sorry the get dayly complains like this and they are not going to get involfed because it is not there department.</p> <p> </p> <p>I feel someware there must be someone who can put a stop to this ********l business.</p> <p> </p> <p>Please let me know who I can contact.</p> <p> </p> <p>Thanks Willemien</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
