wjvr
wilhelmina janse van rensburg

1 reviews | Active since Mar 2017

06 Mar 2017, 12:03

unhappy with vodacom

<p>Somebocy from Vodacom phoned me and said I received a new phone.</p> <p>I ask what is the catch and the lady reply no catch.</p> <p>I said no Thank you and she reply You are the first one who say no for a gift.</p> <p>Then she started speaking en telling me a lot of things and I still said no thanks.</p> <p>After a long confisatation she as my account nr and I said sorry I don't give my account nr over the phone.</p> <p>She insist and because I already was iritated and late for a apointment I gave it to her.</p> <p>When I checked my accoun t I was debited with</p> <p>Safety box R49.00</p> <p>SoMusic R49.00</p> <p>Hotspotter R45.00</p> <p>Recuebox R55.00 I ask the bank to return this because I didn't know what is it. Nect thing my Vodacom account went up with R200.00. When I complained they told me that I signed a second contract with them. So I locked a complain and said the must listern to that confisation and tell me where a agree to a contrack. Five minutes later sameone phone me back. Very rude and said if I gave my account nr a agree to this contrct and there is no way I can cansell it..</p> <p>I went into a branch and complain and they said sorry the get dayly complains like this and they are not going to get involfed because it is not there department.</p> <p> </p> <p>I feel someware there must be someone who can put a stop to this ********l business.</p> <p> </p> <p>Please let me know who I can contact.</p> <p> </p> <p>Thanks Willemien</p>

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2017, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team