PA
Petro A
1 reviews | Active since Apr 2011
05 Apr 2019, 07:46
Unhappy with Vodacom
I took out a Wi fi contract on 1 May 2019 at the Vodacom store in Mall@Reds, with a 5GB plan as my previous contract which was a USB with a Contract Duo Sim with a 3 GB plan ended. What I want to know is when is this contract starting? No-one can answer me this at the store, I still cannot get through to 082135 number and if I do not one option puts me through to someone to talk to? It's just an endless voicemail giving options I do not understand. Where do I get answers? Where do I get my balance? Tried registering on My Vodafone on internet, keeps on saying technical problem, please try again later??????? I now wish I went somewhere else?
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Replies (3)PA
Petro A's updateReviewer Update
05 Apr 2019, 07:58Sorry date incorrect, should be 1 March 2019
PA
Petro A's update05 Apr 2019, 07:58
Reviewer Update
Sorry date incorrect, should be 1 March 2019
Vodacom's replyOfficial
05 Apr 2019, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Apr 2019, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Apr 2019, 10:24 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply05 Apr 2019, 10:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team