1 reviews | Active since Nov 2016

01 Nov 2016, 10:30

Unhappy with Vodacom

<p>Both my contracts supposed to be cancelled.</p> <p>However I am still getting billed. I have proof that I cancelled my contract.</p> <p>I am sick of phoning the call centre as you get no results and are put through from pillar to post. I once left a message for the team leader Kabelo, he didnot even bother to call me back. I have spoken to so many people but have had no joy. these are some of the people I have spoken to and not limited to:-</p> <p>Lesgo, Oupa, Andiswa in the cancellations department, I have spoken to Kgotso in accounts and other people like Wendy.</p> <p>I have had no choice but to stop the debit order because noone is solving my problems</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Nov 2016, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update09 Nov 2016, 15:34
Reviewer Update

I am still waiting for your call. This is what I am talking about, no one has contacted me as yet.