Unhappy with VODACOM

I have a contract with VODACOM and I was sold insurance for the cell phone. The phone fell while closing a door and the screen was cracked. I have booked the phone in at CLEARWATER Vodacom Branch on the 22/09/2015 and till today the phone has not been repaired. From the 22/092015 I started receiving feedback on via SMS's on my other phone until the 14/10/2015 I received an email saying that I must collect the phone from CLEARWATER .he phone was not fixed in between the sms's there was one that said the claim has been declined 'WITHOUT A REASON ' I am unemployed and I use my landline for about an hour communicating with VODACOM staff and they don't phone me back they don't follow up on the matter. I have spoken to Vincent Mwanza looking for Priscilla at Cresta whom we have a signed claim form to and was told that she PrisIcilla was on leave from the 25th September but Priscilla was communicating with us in October. As I am writing to you,I dropped the phone as I have been holding on and listening to music. It is not fair to not have the phone for more than a month but I am paying the insurance every month. PLEASE ASSIST.