Unhappy with Vodacom

I ask Vodacom on 7July to release the fibreline but since then nothing has been released. I urgently need Vodacom to release the line in order for me to reconnect to different service provider. Now because Vodacom is delaying the release of the current line i don’t have internet to work from home and this is a treat to me earning an income to provide for my family. Vodacom is inconsiderate and no one has even called me to propose a urgent solution to the problem. I am extremely unhappy with the way they are handling my complaint as nothing has been done. Ref SR***