EF
Edmund F
1 reviews | Active since Dec 2018
11 Dec 2018, 10:44
Unhappy with Upgrade Contracts
Dear Vodacom, I've been a loyal Vodacom client for the past 8 years and I've received the worst service and treatment ever since I've renewed my contracts telephonically on the 31st October 2018. I'm extremely unhappy with the conditions of my contracts and the monthly amount per contract is contradictory to what I've signed up(telephonically) for. My contracts was due for renewal on the 15th December 2018, but I've decided to take-up the early offer that started on the 01st December 2018 after numerous calls from agents informing me I'm due for an upgrade. I have the following contracts: Contract No1 - Cell No: ********** - Signed-up for a deal of 50min Talk Time & 2GB data monthly - Agreed amount is R359.00(Huawei P20 Lite), the amount all of the sudden is R448.58/month. This is NOT what I've signed up for with the Agent in Durban on the 31st October 2018. Contract No2 - Cell No: ********** - Signed-up for a deal(50min Talk Time & 2GB data monthly) - Agreed amount wasR249.00(Huawei P Smart) the amount all of the sudden went up to R347.33/month. This is NOT what I've signed up for with the Agent in Durban on the 31st October 2018. Contract No3 - Cell No: ********** - Signed-up for a deal(165min Talk Time & 5GB data monthly) - Agreed amount was R269.00(Huawei P20 Lite), the amount all of the sudden went up to R428.32/month. This is NOT what I've signed up for with the Agent in Johannesburg(Randburg) on the 31st October 2018.
I've been in contact with the Customer Service centre(082 111) on numerous occasions and received a different answer every single time. This is FRUSTRATING and I'm actually paying more than my previous contracts. I've personally went to the Vodaworld last week Wednesday( 05/12) to meet a consultant and she couldn't help me either. In fact she mentioned to me signing-up/upgrade of a contract with agents telephonically is challenging as they do experience many problems. This was mentioned by a Vodacom employee and actually tells me lot of the company integrity and interest in their Loyal customers like myself.
Please I need this issue to be resolved Urgently as I will not pay the additional amounts on the abovementioned contracts and the correct contract to be assigned to Contract No3( ********** )
Awaiting your favourable response.
Mr Edmund Few
Helpful (0)
Replies (17)0
Replies (17)
Vodacom's replyOfficial
11 Dec 2018, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Dec 2018, 14:02Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Kindly note that should require additional assistance, contact 082135.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Kindly note that should require additional assistance, contact 082135.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 14:02
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Kindly note that should require additional assistance, contact 082135.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Kindly note that should require additional assistance, contact 082135.
Regards
Vodacom Consumer Website Team
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:47Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:47
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:48Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:48
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:48Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:48
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's updateReviewer Update
17 Dec 2018, 10:48Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few
EF
Edmund F's update17 Dec 2018, 10:48
Reviewer Update
Dear Hellopeter Team,
Vodacom consultant contacted me on the 11 Dec 2018. However I was in meetings for the day and the consultant left a message. Since the consultant didn't make an attempt to call me again. I'm still waiting for a consultant to call me.
Again, is Vodacom expecting a loyal client to be available of the first call. I don't read my Hellopeter reviews daily and Vodacom can't just leave a message and expecting me to call. This again is indicative of the company Professionalism.
Still awaiting call.
Thanks,
Mr Edmund Few