Unhappy with the service and cancellation process

I have had issues with them in the past but I will say the most frustrating has been communicating changes in billing and thereafter cancellation of services. They make it so difficult to cancel the service. You cannot cancel your fibre through there site with a click of a button. No you need to phone them and you can only do so during working hours. How are working professionals supposed to cancel the service? Do better Vodacom!