Unhappy with the level of services I received from Vodacom

I app**** a Nokia 8 contract phone plus 3310 online. The phones were delivered to me on Friday, 20/06/2018, and inside the box there was one sim card, I don't know why one Sim card for two phones. During my contract application with the consultant, I told her that I would like to keep my old number as prepaid not contact. Please bear in mind that I am vodacom client since 2003.

On following day after my phones were I contacted vodacom to activate my contact number, they said I should wait for 48 hours and it will auto activate the Sim card, then i waited and that never happened. I call them again to ask what is happening, the kept on saying they are experiencing some problem on the system.

On Monday, 02/07/2018 my prepaid number was converted to contact without my authorisation and consultation. I logged a request again, they said someone from vodacom will call me. Guess what, today is the 5th of July but no one is call me back.

I am not happy with the level of services that I receive on Vodacom. I would like to cancel my contract with immediate effect if they are going to treat me this way.