Unhappy with Service - Suspended Fibre Line

Good day, Currently I am not very happy with the service receiving from Vodacom. Last night at 17:15 I received and SMS from TT Connect to informed us that all fibre lines for Vodacom users has been suspended and we need to contact Vodacom to find out. Phoning them they only said they don't know why, but I can tell you why it is because nobody knows who needs to get the money for extended lines that has been installed, if you phone Vodacom they said phone TT Connect and if you phone TT Connect, they said phone Vodacom, so I think there is a lot of people that didn't pay this, me included because we didn't know were. I need my fibre to do my work from home. Everybody told me that Vodacom Fibre and TT Connect is the way to go, but my thinking is different. The only reason that I took Vodacom Fibre is because MTN, Telkom, etc. is not in our area as yet. Please can I have as soon as possible feedback, as we are paying for a service that we are not receiving. Thank you