Unhappy with service from Vodacom Fibre

SR *** logged 27 Dec 2021 Cancellation SR ***

I wish to convey my dissatisfaction how Vodacom fibre has dealt with my request,

I logged the call on the 27th December 2021 we followed up on this matter daily for progress, the 30th December I was told a lease agreement has expired.

If there is a lease agreement that has expired who’s responsibility it is to renew the lease agreement, I have no arrears on my account and I have been made to suffer for 8 long days without internet my work has been disturbed due to this matter not been resolved

I have been with Vodacom for years, its unacceptable in the way this matter was dealt with as a result I have requested to cancel my contract and I will never ever go back to Vodacom fibre anytime in the new future your service is appalling and disgusting!!

The request has been closed but the matter remains unresolved I am so unhappy with Vodacom service I requested a cancellation on the 4th January 2022 to date no one has spoken to me about the terms and Conditions of cancellation

My Wi-Fi has been off since 27 December I am working from home and not functional at this stage due to network which I have been paying and been loyal for the past 24 months without fail.

At this stage I am so unhappy and wish Vodacom can help me

Thanks