Unhappy with service

Item: Vodacom
Rating: 1
Author: Paballo S

Good day

I received a device on the 25th of June 2025 and requested a cancelation of the upgrade on the 26th of June 2025 as I am not happy with the device. I was told that I have 14 days to cancel the contract but to date I have not received any communication regarding this and have infact been billed for the device on the *** number.

I followed up again on the 2nd of July and spoke to Nelson Shabane who escalated this to Fiona Ndlovu and I still haven't received communication.

Please resolve this urgently and cancel this upgrade and billing.

I have been sent from pillar to post and no one is helping me.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

07 Jul 2025, 10:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Jul 2025, 10:13

Official