Unhappy with service

I changed my banking details last year June. They deducted my monthly fees correctly until suddenly, with no rason, they changed baxk to my old banking details. When they soft block me on 14 May 2026, I went the next day, made the minimum payment, corrected my banking details and areange for the balance and all debit orders going forward to be deducted from the correct account. O. Friday, 29 May, without warning I was soft blocked again. I was informed to make a payment and the rest will be deducted from my bank account on 1 June. I received a sms stating payment was received. My account was not unblocked. When Icalled today, 31 May, I was informed that my account can not be unblocked because there is still R10 outstanding!!!!! Why was the full amount/correct amount not given. Why were I on Saturday and on Sunday at first informed the block will be lifted, only to be informed when I followed up that it will not be done.....

And I am a customer with them for almost 30 yrs.... Makes you think what loyalty is worth......