1 reviews | Active since Jan 2012

16 Feb 2023, 10:12

UNHAPPY WITH REPAIRS

I have sent in my phone for repairs on the 6 January 2023. Apparently there was a fault with the LCD. This was repaired and sent back on the 01st February 2023 to the store. The phone has come back with more problems than it did when it went in. Now the battery only charges at 85 percent not 100percent and lasts less than the time it should. The phone gets extremely hot when charging. I am not happy at all with the repairs. i am a bit concerned that should the warranty period expire then the phone will crash again. According to some staff at other branches of vodacom and other stores, there are many samsung phones in the A range that are having issues, so please i would appreciate it if vodacom can replace this phone and not repair again. The reason why i am putting this review on this site is because i cannot get in contact with the repair department.

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2023, 12:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team