1 reviews | Active since Sept 2014
Unhappy with pathetic service from Vodacom Fibrel
I have been without internet since the 15 May 2024. I have phoned Vodacom many times. I have sent them photo's of my internet box which has the serial number etc. as well as sending them a proof of my address. They keep on telling me that they will "escalate" my complaint as they can see that I have wi-fi but not internet. They have know this since I came back from holiday on the 25th of May, but to no avail. They are quick to bill me for the wi-fi and internet, but there is absolutely NOTHING that they are prepared to do to fix this line. I am totally fed up with them. All feedback that I get is that it is being escalated. Surely it does not take more than a few days to fix this problem, I have been waiting for nearly TWO MONTHS for this line to be connected and in the meantime have been paying for nothing!!! Pull up your socks Vodacom and fix the line!!!!
I am now totally disgusted by this reply!! "A circuit release was logged as it seems the line is still occupied by another interned service provider" How in this world does this happen. I have had this same fibre line for the past 5 years through vodacom and have been billed for this line by VODACOM for the past 5 years. How in the world is this line now all of a sudden occupied by another service provider????
To me, being the customer, it seems as if Vodacom is just putting the blame on somebody else, because how in the world did the other "ISP" get hold of my line if you as Vodacom had that line linked to me being your customer. Given my years of having this line, I think Vodacom is passing the buck because of their shoddy workmanship. Be a man and admit it is your mistake AND FIX THE PROBLEM, DON'T PASS THE BUCK TO ANOTHER ISP. It is now nearly TWO months without internet. Vodacom, you really need to look at your service or I can see you are going to loose many customers for shoddy work and passing the problem on to another ISP. JUST FIX MY LINE PLEEEEEAAAAASSSSEEEE!!!!!!
I am now totally disgusted by this reply!! "A circuit release was logged as it seems the line is still occupied by another interned service provider" How in this world does this happen. I have had this same fibre line for the past 5 years through vodacom and have been billed for this line by VODACOM for the past 5 years. How in the world is this line now all of a sudden occupied by another service provider????
To me, being the customer, it seems as if Vodacom is just putting the blame on somebody else, because how in the world did the other "ISP" get hold of my line if you as Vodacom had that line linked to me being your customer. Given my years of having this line, I think Vodacom is passing the buck because of their shoddy workmanship. Be a man and admit it is your mistake AND FIX THE PROBLEM, DON'T PASS THE BUCK TO ANOTHER ISP. It is now nearly TWO months without internet. Vodacom, you really need to look at your service or I can see you are going to loose many customers for shoddy work and passing the problem on to another ISP. JUST FIX MY LINE PLEEEEEAAAAASSSSEEEE!!!!!!