Unhappy with fibre service

Today marks the 11th day that I am sitting without Fibre. I am very unhappy with the service I am receiving between Vodacom and Metro fibre. My case has been escalated 4 time and I get no feedback. If I do not call I get no feedback at all. I am at the verge of getting another fibre service. This is the worsted service I have ever had from Vodacom and Metro fibre.