Unhappy with customer service and cancelation experience

My wife is trying to cancel our 2 contracts but the call never goes through and or gets cut off.

We are currently residing in New Zealand and this is a difficult task with the time differences.

We have recieved the cancelation documents however the upfront deposits have not been refelceted and cannot seem to sort this issue out. We need this sorted ASAP and like I say time differences and costs involved doing this from overseas is difficult.

You can email me or my wife directly, I can give you all information needed with a personal email once rep**** to.

At this time completely unhappy and disgusted by how the calls are ended because people don't know how to manage a complaint or query.!!!!!

Want this sorted