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Rishi R
1 reviews | Active since Nov 2015
02 Aug 2023, 13:45
Unhappy with Charger that does not work
My charger that i had to buy separately when i upgraded a month and a half ago seems to not be working properly. Went to Vodacom westville and got the most amount of excuses you can possibly imagine. Not once did anyone offer to book the charger in and get it tested and sorted. walked out of there with no solution. bear in mind i paid for this charger, it was not free. Not happy at the moment.
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Replies (3)
Vodacom's replyOfficial
02 Aug 2023, 14:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Aug 2023, 14:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rishi R's updateReviewer Update
03 Aug 2023, 15:10Good Day, kindly advise when i will be contacted as i have a product that i paid for that is not working properly
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Rishi R's update03 Aug 2023, 15:10
Reviewer Update
Good Day, kindly advise when i will be contacted as i have a product that i paid for that is not working properly
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Rishi R's updateReviewer Update
15 Aug 2023, 15:15Good Day Vodacom, I've been asked to take my phone to Samsung repair centre in Umhlanga which is about 25km from me and if the store sends it then i wont have a phone for a week. This phone is 2 months old and under warranty and no one in technical at the store can tell me whats going on, why must i be without a phone for 2 weeks, and why cant this phone be changed under warranty as i also use this phone for work.
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Rishi R's update15 Aug 2023, 15:15
Reviewer Update
Good Day Vodacom, I've been asked to take my phone to Samsung repair centre in Umhlanga which is about 25km from me and if the store sends it then i wont have a phone for a week. This phone is 2 months old and under warranty and no one in technical at the store can tell me whats going on, why must i be without a phone for 2 weeks, and why cant this phone be changed under warranty as i also use this phone for work.